At Healing Paws, safeguarding your privacy and ensuring the security of your personal information is of paramount importance to us. This comprehensive Privacy Policy outlines in detail how we collect, use, disclose, and protect the information you provide to us through the Healing Paws mobile application. By accessing or using the Healing Paws app, you consent to the terms and practices described in this policy.

1. Information We Collect:
a. Personal Information:

When you register for an account with Healing Paws, we may collect various types of personal information, including but not limited to your name, email address, phone number, date of birth, and payment details (such as credit card information).

b. Location Information:

To deliver our services effectively, we may collect and process information about your location using GPS, Wi-Fi, Bluetooth, or other similar technologies. This location data enables us to connect you with nearby therapy dog handlers and facilitate visits.

c. User Content:

We may collect any content that you voluntarily submit or upload to the Healing Paws app, such as messages, reviews, photos, or videos. This user-generated content may be shared with therapy dog handlers to facilitate visits and enhance the overall user experience.

d. Device Information:

We may automatically collect information about the devices you use to access the Healing Paws app, including unique device identifiers, IP address, browser type, operating system, and mobile network information. This information helps us optimize our app for compatibility and performance across different devices.

2. How We Use Your Information:
a. Providing Services:

We use the information collected to facilitate therapy dog visits, process payments, and communicate with users and handlers. This includes matching users with available therapy dogs, scheduling visits, providing real-time updates on visit status, and handling customer inquiries or support requests.

b. Personalization:

We may use information to personalize user experience, tailor our services to your preferences, and recommend relevant content or features. This may include customizing the app interface, suggesting nearby therapy dogs based on your location or offering promotions or discounts tailored to your interests.

c. Analytics and Research:

We may analyze user data for research and analytical purposes to understand user behavior, usage patterns, and trends. This information helps us improve our services, optimize app performance, and develop new features or functionalities to better serve our users.

d. Marketing and Communications:

With your consent, we may use your contact information to send you promotional materials, newsletters, or other marketing communications about Healing Paws services, updates, or special offers. You may opt out of receiving these communications at any time by adjusting your notification preferences in the app settings.

3. Information Sharing and Disclosure:
a. Third-Party Service Providers:

We may share information with trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud storage providers, customer support platforms, analytics providers, and marketing partners. These service providers are contractually obligated to safeguard the information and use it only for the purposes outlined in our agreements with them.

b. Legal Compliance:

We may disclose information in response to valid legal requests, subpoenas, court orders, or other legal processes, or to comply with applicable laws, regulations, or government requests. We may also disclose information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

c. Business Transfers:

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event involving Healing Paws, user information may be transferred as part of the transaction. We will notify users of any such transfer and any changes to the Privacy Policy as a result of the transaction.

4. Data Security:
a. Encryption and Security Measures:

We employ industry-standard security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive information both in transit and at rest, secure authentication mechanisms, access controls, firewalls, and regular security audits and assessments.

b. Data Access Controls:

Access to user information is restricted to authorized personnel who have a legitimate need to access the data for the purposes outlined in this Privacy Policy. We maintain strict access controls and permissions to prevent unauthorized access or misuse of the data.

c. Data Retention:

We retain user information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon request, we will delete or anonymize user data in accordance with applicable legal requirements.

5. User Rights and Choices:
a. Access and Correction:

Users have the right to access, update, or correct their personal information stored in the Healing Paws app. You can review and edit your account details, preferences, or settings at any time by logging into your account and navigating to the appropriate sections of the app.

b. Data Deletion:

Users may request the deletion of their account and associated data by contacting us using the contact information provided in this Privacy Policy. Upon receipt of such a request, we will take steps to delete the user’s account and any personal information associated with it, subject to certain limitations and exceptions as required by law.

c. Communication Preferences:

You may opt out of receiving promotional communications from Healing Paws by adjusting your notification preferences in the app settings. However, please note that you may still receive transactional or administrative communications related to your account or use of the app.

6. Children’s Privacy:

Healing Paws is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us immediately using the contact information provided in this Privacy Policy.

7. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify users of any material changes to this Privacy Policy by posting the updated policy on the Healing Paws app or through other means of communication. Your continued use of the Healing Paws app following the posting of changes to this Privacy Policy constitutes acceptance of those changes.

8. Contact Us:

If you have any questions, concerns, or inquiries about this Privacy Policy or our data practices, please contact us at We are committed to addressing any issues promptly and transparently and will strive to provide you with a satisfactory resolution.

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